| 1. |
Do your watches come with the
serial numbers? |
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Yes, all of our
GENUINE Rolex watches come complete with the model and serial numbers between
the lugs. We don't deal in watches that have had the serial numbers altered
or removed. The serial number on each Rolex is located between the lugs at
the 6:00 position on the watch. The band must be removed to see these numbers
on the watch. Top |
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| 2. |
Do you sell new or pre-owned Rolex
watches? |
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The majority of
the watches we sell are certified pre-owned Rolex watches. In order
for a watch to be listed on our site it must go through a stringent
certification process. Every watch is thoroughly cleaned, polished, and
inspected by our master watchmaker. You won't be able to tell your Rolex from
new when it arrives sparkling in its box at your door step. Top |
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| 3. |
Are you an authorized dealer for
Rolex? |
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DJB Watches Inc.
is not an authorized dealer for Rolex and has no connection with Rolex USA
Inc. While each one of our certified pre-owned Rolex watches comes with a one
year warranty provided by us, the Rolex factory warranty is no longer
attached. Top |
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| 4. |
What condition can I expect my
watch to be in? |
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We ONLY deal in
like new Rolex watches. Our goal is for the watch to arrive in your
hands and no one even be able to tell it is pre-owned. Top |
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| 5. |
Why should I buy a pre-owned Rolex
instead of a new one? |
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The minute you
put a brand new Rolex on your wrist it has already lost 10-20% of its value.
Simply put, you can buy one of our watches, wear it for around five years and
resell the watch for near if not more then what you paid for it from us. The
average watch we sell is 50-70% off of the original retail price. A pre-owned
Rolex is an investment. Top |
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| 6. |
Do you guarantee the authenticity
of your products? |
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Every Rolex we
sell is GUARANTEED to be genuine Rolex. While we often add custom aftermarket
diamond dials and bezels the bracelet, case and movement of every watch we sell is guaranteed to be genuine Rolex. Top |
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| 7. |
Can I customize my Rolex? |
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Yes, we have a
wide selection of different color diamond and Roman numeral dials, diamond
bezels and a selection of either jubilee or oyster style watch bands. Just
contact us and we will customize your Rolex to your wishes. Top |
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| 8. |
Can I return my Rolex? |
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While we rarely
get returns, we do offer a 72 hour money back guarantee upon receipt of the
watch that is not 100% as described. However, the watch must be unaltered in
its original condition and sent back to us overnight insured. We are not
responsible for lost or damaged items sent back. We also offer a 10 day, no
questions asked, exchange policy for customers who change their mind about
the watch and would prefer a different one located on our site. Top |
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| 9. |
Does the Rolex come with the
original paperwork? |
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When we have the
original paperwork, it is stated on the individual item's specification page.
However, most paperwork is either misplaced or lost by the original owner of
the watch and long gone by the time we get a hold of the watch. Top |
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| 10. |
Do the watches come with a
warranty? |
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Every one of our
Rolex watches are warrantied for a year, the same as the original
manufacturer's warranty. This warranty is exclusive to the movement and time
function of the watch. Top |
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| 11. |
Do you do trades, upgrades and
direct purchases of Rolex watches? |
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Yes, we are
always open to trades and upgrades. We are also always looking for genuine
Rolex watches to buy. Please contact us for more details. Top |
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| 12. |
Do you accept Credit Cards? |
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We accept Visa, MasterCard and American Express on a
discretionary basis. However, we have a stringent credit card acceptance
policy due to a high increase in internet fraud. Please see the "How to
Purchase" section on the home page for more information regarding credit
card purchases. Direct bank wire transfer is
the preferred payment method. We offer a 3% discount on all purchases paid via bank wire
transfer. Top |
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| 13. |
Do you price match? |
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Yes we will beat
any legitimate online dealers price, guaranteed. Top |
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| 14. |
How long does it take to receive
my watch? |
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DJB Watches ships all orders via Fedex Stanard Orvernight service. We typically process orders within 24 to 72 hours of payment confirmation. Top |
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| 15. |
Do you accept International
Orders? |
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DJB Watches
ships worldwide, however we only accept bank wire transfers from our
international clients. Top |
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| 16. |
How do you ship and how much does
it cost? |
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DJB Watches ONLY
ships via FedEx overnight insured. We ship to all 50 states for a flat rate of $40. Top |
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